Customer Care Policy Page

Welcome to ShayLynn.

When we say, “we’ve got you covered”, we mean it. Whether it’s the play on words of physically wearing our products or having questions or concerns about our products, we are here to truly “cover” you with an experience that builds trust, gives peace of mind, and exudes happiness from the inside out. This is our heart. We value our relationship with our customers and believe that we grow together by providing you with the best quality in products and service. Please be sure to leave us a review, comments or concerns by contacting us here or any of our socials.

Customer Care Policy
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Return Policy
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We offer a 7 Day Returns & Exchanges Policy.

Items must be in brand new condition, never worn or washed for us to accept the return/exchange.

You pay to return it; we pay to send the exchange.

We do not accept returns or exchanges based on "Change of Mind."

We only accept size exchanges. We do not accept exchanges for other designs / different items.

Shipping
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All items are subject to a handling period before they are dispatched.

99% of orders are sent to you within 3-5 days of payment.

All products are shipped from Philadelphia Pennsylvania.

Most times you will receive your order within 7-10 business days after we receive your order. We will include a shipping notification with tracking information when your order is out for delivery, but we cannot guarantee the delivery time frame if the post office has any unexpected delays due to holiday, weather, customs, or other conditions. Delivery times may vary, especially during peak periods.

If you live within 5 miles, we will hand deliver your order with no charge,

as long as you select the free local delivery option at checkout.

We are not responsible for shipping costs within the 5 mile local delivery zone if the option was not selected.